Can education chatbots replace teachers?

higher ed chatbot use cases

These conversational interfaces can give information about admissions and enrollment, financial services, technical problems (email, virtual campus, etc.) or frequent doubts related to the study content. Another important aspect we noted was that 84.3% of the students perceived low use of metacognitive strategies (P1–P49). Likewise, 7% of the students reported moderate use of MS (P50–P75), and within these, 75% exhibited medium use of the chatbot.


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They can help students regulate their own metacognitive processes (reflection on the process of their own learning), function as an expert partner and can collaborate with a livelihood that facilitates learning. However, this functionality means more technological and computational complexity (adding more sophisticated AI resources) that needs to be addressed through interdisciplinary work (instructional psychologists and IT and computer professionals) [34–36]. According to Cohen [65], the size of the effect was small in all cases (see Table 6).

Help Students Make Better Choices

The control and experimental groups had 31 (50.9%) and 30 (49.1%) participants, respectively, comprising 5 (8.2%) and 56 (91.8%) men and women, respectively. Fourteen (23.0%) participants reported being religious and 47 (77.0%) irreligious. Regarding grades in the previous semester, 11 (18.0%), 37 (60.7%), and 13 (21.3%) participants scored less than 3.0, 3.0‒3.5, and 3.5 or higher, respectively.

higher ed chatbot use cases

Chatbots are an example of software applications (Salas-Pico & Yang, 2022; Topal et al., 2021) that understand questions faster and provide efficient answers (Angelov et al., 2021). These chatbots have received significant recognition in the educational ecosystem in diverse learning contexts. Contrarily to the mentioned chatbots that are focused on administrative tasks, teaching-oriented chatbots are more sophisticated, as they set personalized learning outcomes and monitor learning progress.

Quick Benefits of Using Education Chatbots for Universities

I can adapt quickly and modify the bot experience on the fly, which allows me to constantly iterate and improve the chatbot for my students. Based on the discussion of this study, we propose here a potential process for introducing technology that would need to be piloted in order to determine its value and its relationship to improved learning outcomes and higher teaching staff satisfaction. The widespread and rapid adoption of free Mobile Instant Messaging (MIM) tools/platforms such as WhatsApp, Telegram, WeChat and Facebook Messenger stems from their simplicity, ease of use and multi-modality (i.e. video, audio, text) Tang and Hew (2017). Using these tools in higher education institutions facilitates the delivery of personalized learning that occurs anytime anywhere, and promotes collaborative learning experiences and group discussions Panah and Babar (2020). Use AI chatbots as a first-line defense for as many incoming queries as possible. These virtual assistants can quickly update customers on flight information like boarding times and gate numbers.

  • Using these resources is part of the new concept of a university that has been defined as the Smart University [4,5].
  • This can greatly speed up the process of tracking and managing shipments, and make it more accurate.
  • In the case of HigherEd institutions, chatbots are used in the context of responding to queries and helping students navigate mainly through the processes of admission and enrollment.
  • New technologies have been introduced and widely adopted into the classroom in recent years.
  • Educational institutions are adopting artificial intelligence and investing in it more to streamline services and deliver a higher quality of learning.
  • Earlier, companies needed to hire extra and special manpower to handle new queries from site visitors.

Then, if there are a number of universities offering the courses they want to take, students need to make a decision again. They want to be sure that they’re choosing the right courses based on their academic interests, budget, and potential professional opportunities. – 1,707 survey respondents offered individual comments, adding thoughts and reflections about the effective and ethical use of AI in higher education. “The students express strong, diverse, and in many cases emotionally charged opinions,” says Hans Malmström, Professor at the Department of Communication and Learning in Science at Chalmers University of Technology.

2. Use of intelligent personal assistants or chatbots in the teaching-learning process

This activity occurred in week one of the course and constituted the pre-test score. All 68 students were exposed to multimedia programming with HTML and CSS through face-to-face instruction from the second week to the sixteenth week. The course instructor demonstrated how to develop a front-end application using the scripting languages in a practical session. During the sessions, the instructor created two WhatsApp platforms for the control and the experimental cohort.

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According to the Stanford report written by Huyen Nguyen and Lucio Dery, from the Department of Computer Science at Stanford University, NLP chatbots had an 81% correlation with a human grader. Sex education is taught in public schools on topics ranging from abstinence and reproduction to sexual orientation and sexually transmitted diseases. They found the platform so intuitive that they succeeded in building an almost human-sounding bot in just fourteen days.

Route students to the best agent for the job

Likewise, analysing the chatbot’s response helps the learner to use metacognitive strategies for evaluation and elaboration. All of which will enhance self-regulation in the learning process and autonomy in task resolution. Therefore, using chatbots is emerging as an opportunity to make it easier for learners to deploy metacognitive strategies during the learning process in b-Learning environments.

  • This has “pushed them into a new realm,” according to Greg Bennett, director of conversation design at Salesforce.
  • This can help universities secure a higher number of course registrations and increase admissions.
  • DV revised the draft version and created the final version submitted to the journal.
  • Going for a ‘chatbot for education’ is a win-win situation as it benefits both students and educators.
  • However, the challenge is the instructor not having enough time to respond to questions and provide timely and individualized feedback to students.
  • For automated assessment, short answers assessment, and language assessment, the application of a chatbot in the framework of the common European framework of reference (CEFR) works effectively (Salamanca, 2019).

They can also provide information on campus tours, program offerings, and financial aid opportunities. In this article, we will discuss a higher education chatbot, how AI chatbots improve student and faculty support, some use cases of higher education chatbots, and the best chatbots for higher education. If your educational institution is considering adopting an AI chatbot, why not schedule a demo or get in touch with our experts at Freshchat? They can answer any questions you have and guide you through the process of deploying the best-in-class educational chatbot and ensuring you use it to its full potential.

The personalization of chatbots for education

Today’s students expect to receive support when it suits them, not when it suits the school’s working hours. 72% of Gen Z, the demographic that makes up the majority of today’s students, say they “expect to interact with someone immediately” when they reach out for support. However, hiring agents to work outside of normal hours simply isn’t feasible for most schools.

higher ed chatbot use cases

What is chatbots and how they work give an example?

A chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation. AI for Customer Service – IBM Watson users achieved a 337% ROI over three years.


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