Switching from one internet provider to another can mean stress with a hefty price tag. Unfortunately, we cannot provide you with a solution that will not fail as it is on a case-to-case basis. Some people may have it easier than you, but it is not their fault. We are here to provide you with a simple guide that can make your process at least a bit better. Let’s get into it!
1. Determine your internet needs.
Knowing the reason behind your decision to switch internet service providers is the first step. Low speed, costly rates, and bad customer service are just a few reasons that push the customer to unsubscribe to them. If you know the things you need to avoid, it would be less likely that you experience it again.
Internet service providers are not perfect. They cannot have it all. You have to consider your top priority for you to maximize the service you are paying for. Also, take into consideration what it is for (e.g. TV streaming service, gaming, work from home, etc.) and the number of people who are going to use it. You may ask your chosen internet service provider about this, but remember, they are trying to sell their products. It is important to do enough research and read reviews from its users.
2. Make a list of fees.
You have to take note of the fees you have to pay your current internet provider before you can switch to a different one. If you are on a tight budget, this step is important as some ISPs charge huge amounts of termination fees. If you are still in a contract, there is a good chance that you will pay an early termination fee.
You can calculate these fees by yourself by referring to the agreement you signed with them. It would be smart to avoid asking them this kind of information because they would easily start a negotiation to stop you from terminating the contract. Usually, you may find it on your ISP site when you log in to your account. But if you are left with no choice, avoid getting swayed by their specialists.
3. Search for the available providers in your area.
If you are living in a big city, looking for internet providers will not be difficult. However, you have to narrow down your choices to the providers that cater best to your area. But if you are in a rural area, you might only have limited choices that are not essentially the best options. Thanks to technology, you don’t need to go outside to look for ISPs near you. There are now websites that can provide you a list of providers available in your area. Just enter your zip code and it will show you the providers in your area.
4. Weigh the pros and cons of your switch.
You will not see a perfect internet provider. However, you can find the best internet service provider that can fulfill your needs. Before deciding to switch, you should weigh the pros and cons of the switch. With this, you can actually determine if you need to switch or opt for a plan upgrade in your current service provider.
While there are many factors you need to consider in choosing the best internet provider for you, keep in mind that the service you will get would likely depend on your location or budget. One of the things that are hard to determine is how reliable a company is. Although you would find raw statistics to show a provider’s outage history that can give you an idea. Aside from the speed and monthly fees, excellent customer service is something you should also seek from your internet provider.
6. Talk to your current internet service provider.
This talk is not for your internet cancellation. Now that you know what you exactly need, you are ready to talk to a retention specialist. They will surely negotiate, but you may end up getting a better offer than the other provider you are eyeing on. Once you are aware of the technicalities and internet packages of the other providers, you can compare the deals and packages from your current internet service provider to the new package you are eyeing to switch to.
By then, you and the retention specialist can come up with a package with better terms. If you were not satisfied with the deal they are offering, don’t cancel your service immediately. Tell them you need more time, and come back to them once you are ready to cancel your service.
Knowing what needs to be avoided and take into consideration will greatly help you decide on whether you should continue switching or delaying the switch to avoid unnecessary fees. Every customer has their own needs and preference, you should determine yours too. Keep this information we shared for you in case you need it.